1) How much is the shipping cost?

Enjoy free shipping on all orders within the US. International orders are shipped via FedEx directly from our workshop in Argentina. For returns, we have a dedicated US address.

 2) When and how will my order be shipped?

After payment is received in our PayPal account, international orders typically ship within 3-7 business days. Please note that during peak shipping times, orders may take up to 2-3 business days to be dispatched, regardless of the selected shipping speed. A signature may be required upon delivery.

 3) Import duties and taxes.

If your shipping address is within the United States, you won't incur duties and taxes upon delivery. In the rare event of their occurrence, all duties and taxes are automatically covered by us through FedEx, with no hidden charges.

 4) Why do we need your Social Security Number (SSN), Tax Identification Number (EIN), importer, or IRS number?

When goods enter the United States from overseas, it is considered an importation and must be cleared by U.S. Customs and Border Protection (CBP). Typically, goods for personal use, valued under $2,500, and not in commercial quantities, are cleared informally. However, as there are no guarantees of informal clearance, FedEx finds it helpful to have the importer's identification number (EIN or SSN) for all U.S.-bound shipments, regardless of value. For commercial importations over $2,500, a formal entry is usually required. Missing numbers may lead to shipment delays and potential return to Argentina. For more information, please visit the U.S. Customs and Border Protection website.

 5) Is it possible to modify or cancel my order?

Orders can only be canceled or modified within minutes of placement. If you wish to cancel your order, please contact hello+us@wikuna.com immediately after placing it.

 6) How can I track my order?

You will receive an email containing package tracking information once your order is shipped.

7) What happens if nobody's there to receive the delivery?

If no one is available to receive the delivery, you will find a note in your mailbox or email, stating that they tried to deliver your package. FedEx will typically leave a notice, and you can arrange for re-delivery or pick up the package at a nearby location based on the details provided in the notice.

8) What if multiple delivery attempts are unsuccessful?

Shipping companies typically attempt delivery multiple times, but there is a limit. After two unsuccessful attempts (the specific number determined by the shipping company), they may take either of the following actions:

    Return your order to us. In this case, please contact us for a resend, noting that additional costs may apply.

    Transfer your order to a designated pickup point, where you can collect it. Remember to bring your ID and the notice found in your mailbox!

In both scenarios, a note will be left in your mailbox to provide clarification. If you're unsure about the delivery timeline, feel free to reach out to us for assistance.

You can return any WIKUNA item for a full refund within 30 days of purchase, as long as the product is unused or unworn. Gift returns will be processed as an exchange or store credit only. All gift returns must be requested through the original order. To initiate a return, please provide the original order number and the email address associated with the order.

Customers are responsible for all return shipping costs. We have a designated US address for returns. For return instructions, please email us at hello+support@wikuna.com or fill out the contact form below, providing your order number.

Please securely pack merchandise for return or exchange in its original shipping box and packing materials. Any damage during the return shipment is the customer's responsibility and will be considered in the final credit refund.

We accept returns only for products that have not been used or worn. WIKUNA reserves the right, at our sole discretion, to refuse the return or exchange of any merchandise that does not meet these requirements. Items will be examined to verify their condition. If it is determined that the item is damaged, used, or if accessories are missing due to reasons attributable to the customer, the return will not be accepted, and any additional costs or shipping involved will be the customer's responsibility.

For returns without an exchange, refunds will be processed within 5 working days after receiving and checking the goods. It may take up to an additional 3 business days for refunds to reflect in your credit card/PayPal account. Refunds will be issued to the original form of payment. Once your refund is processed, you will receive an email notification.